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Bad Behavior, People Problems & Sticky Situations

A Toolbook for Managers
and Team Leaders

The best-selling, straight-forward, easy-to-use toolbook for supervisors, managers and team leaders who want to effectively handle common bad behaviors, people problems and sticky situations that are almost certain to arise in any workplace. Originally published in 2002 and completely updated, revised and re-released in 2015, this book has been declared the “User-friendly guide to the rules of engagement for today’s workplace.”

Looking for real solutions to real problems?

Bad Behavior, People Problems & Sticky Situations features tried-and-true, field-tested and easy to implement tools and techniques for handling just about any employee challenge likely to come up in today’s workplace.

About the Book

AVAILABLE FOR PURCHASE NOW

A Toolbook for Managers and Team Leaders

Gregg Ward’s first book, Bad Behavior, People Problems & Sticky Situations, initially published in 2002, has been updated, revised and re-released in 2015 by Indie Books International. Today’s business world is becoming more and more complex, and many managers are facing challenging behaviors, people problems, and sticky situations that stump even the most seasoned HR professionals.

An easy-to-use toolbook, Bad Behavior, People Problems & Sticky Situations offers clear summations of the most common challenges and issues, simple tools and techniques for addressing them, and a series of true-to-life case studies that guide the reader in making the best and most effective responses. And now, for a limited time, you can buy this book at discounted prices.

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About the Author

Gregg Ward has served as a management consultant, executive coach and expert on workplace culture since the mid-1980s when he began working as a specialist trainer to the New York City Police Department.

He has developed, delivered and facilitated thousands of keynote addresses, experiential learning programs, and executive coaching sessions for a wide range of clients, including ADP, Booz Allen Hamilton, Harley-Davidson, InterContinental Hotels Group, Kaiser Permanente, Kraft Foods, Merck Medco, Qualcomm, Raytheon, Siemens, The University of California, The US Navy and Warner Bros. Studios. Gregg is also the CEO of the Gregg Ward Group, a management consulting, training and coaching firm that focuses on helping leaders develop their Respectful Leadership, Emotional Intelligence, and Executive Presence skills.

A former journalist on assignment throughout Europe for BBC Radio, Scotland on Sunday, and other UK media, Gregg is also the author of The Respectful Leader: Seven Ways to Influence Without Intimidation. A Business Fable published by John Wiley & Sons.

What Leaders are Saying

  • A user-friendly guide to the rules of engagement for today’s workplace.

    Arthur Matthews
    Faculty/Director of Labor Studies, Cornell University, School of Industrial & Labor Relations
  • There’s something in this book for everyone who works in corporate America. Ward has taken his wide understanding of complex workplace issues and turned it into a simple practical and informative toolbook for us all.

    Phil Dixon
    President & CEO, Colliers International
  • Ward’s book is full of real life experiences and common sense approaches to interpersonal management issues. It is both easy to read and right on target – an excellent addition to your management toolkit.

    Nancy Crosby
    Director, The Learning Center, Qualcomm
  • Ward, who has definitely been there, seen it and done it, provides straightforward, clearly written and valuable work tools and techniques for resolving the difficult ‘soft issues’ all managers encounter.

    Carolyn A. Green
    Vice President, AXA Financial Services